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All posts tagged "service"


Monday, October 17, 2011

Monday Reflection: RIM's Malaise A WP7 Opportunity?

Posted by Brad Wasson in "Windows Phone Talk" @ 10:30 AM

http://news.cnet.com/8301-1035_3-20...-now/?tag=rtcol

"Here's the thing about BlackBerry users: We're people who, at least when it comes to our phones, appreciate function over form. We've stuck with our little, not terribly stylish bricks because they worked. They didn't drop calls at bad moments. The e-mail came in and was easy to access. The point was simplicity, lack of worry. It just worked. Can I really say that now?"

CNET's Jim Kerstetter has written an editorial suggesting his days of being a dedicated BlackBerry user might be over. If I read his editorial correctly, I think the reason can be summed up as: his perceived benefit of the BlackBerry platform has been pushed to the brink with yet another service outage, leaving the other platforms much more attractive than perhaps they were before.

I was a BlackBerry user for six years before switching about a year ago. I haven't looked back. I prefer the physical models of the other platforms, their user-interfaces and availability of apps. I am not aware of a service outage in the last year on my platform. I think I would have a hard time to go back to the BlackBerry platform. Are there others out there like me? I bet there are a lot.

So, is this an opportunity for Microsoft and Windows Phone 7? I think it is. For one reason, anyone who might have been teetering on the edge of switching from the BlackBerry platform (assuming they have control over that decision) might just have had that little nudge they needed. We have become so dependent on multiple forms of communication through our smartphones (e-mail, text/instant messaging, voice, video, broadcasting (tweeting)), that even an hour without service can be annoying. Another reason is that the timing might just be perfect - Microsoft's new Mango version of the WP7 operating system is hitting mainstream and garnering attention the platform needs. Combine that with the BlackBerry users' drifting eyes and there might just be an interesting intersection point being formed.

It could be an opportunistic period of time for Microsoft and WP7 in the lead up to the holiday season. Your opinion please: is this a realistic opportunity for Microsoft, or just a speed bump for RIM?


Friday, October 14, 2011

Are BlackBerry Users Really Going To Abandon Ship?

Posted by Brad Wasson in "Windows Phone Talk" @ 09:00 AM

http://mobility.cbronline.com/news/...p-survey-131011

"Around a third say this week's outage will force them to look at alternative mobile services. Nearly 20% of BlackBerry users are in the process of moving away from the platform, while a further 34% believe they should consider switching to an alternative mobile platform following this week's massive service outage, a CBR survey has revealed."

It has been a tough week on both sides of the equation: BlackBerry users who rely on consistent, predictable service, and all those stakeholders involved with production and delivery of the BlackBerry service. This is not the first BlackBerry outage, but I'm not sure people are as forgiving this time as they were for previous outages. There are definitely many users enamored with the platform, and IT organizations dedicated to providing it for them, but the survey results from CBR will surely get the attention of a lot of stakeholders, including RIM. So, readers, will this be a potential windfall for Windows Phone 7?


Tuesday, May 5, 2009

WorldMate Live Reviewed, Travelers Rejoice

Posted by Darius Wey in "Pocket PC Articles" @ 10:50 AM

http://www.microsoft.com/windowsmob...dmate-live.mspx

"If you're a regular traveler, you know that being organized helps make for a smoother travel experience. Knowing where you're going next-and how you're getting there-means less stressful traveling. Having all of your flight, car rental, and hotel information entered into your Windows Mobile smartphone is critical. But if you're like most people, myself included, your system probably goes something like this: You make your travel arrangements, the confirmation e-mails flow into your Inbox, and you start the process of copying and pasting each travel item into an appointment. There has to be a better way, right? WorldMate Live is a great solution for frequent travelers because it saves you time while keeping your travel plans on track. I installed it on my phone and took it for a spin."

A few minor issues aside, WorldMate Live looks like a great service for travelers. Our very own Jason Dunn gave it a whirl on his Windows Mobile Professional device and reported his impressions over at the Windows Mobile web site. Check it out.


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