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All posts tagged "windows phone update"

Monday, January 2, 2012

Windows Phone 7 Updates For 2012

Posted by Nurhisham Hussein in "Windows Phone News" @ 11:30 PM

"If you're one of the few people out there breathlessly waiting for information about the next major Windows Phone update, you can now exhale. WMPoweruser has gotten its hands on a release schedule outlining Microsoft's plans for Windows Phone through the fourth quarter of 2012."

There's going to be two updates this year: Tango will be released by the 2nd quarter of 2012, and will allow WP7 to run on "budget" devices. Apollo on the other hand is probably the update that everybody would want, as it is intended to put WP7 into businesses (finally!) and put in play the kind of top end hardware the competition is offering. All good right? But Apollo is only slated for release at the end of the year, at which point WP7 might be playing catch up still.

Friday, June 10, 2011

Windows Phone Users in Spain: Updates Are Coming

Posted by Jason Dunn in "Windows Phone News" @ 09:51 AM

"Testing is done at Telefonica in Spain for all three updates: 7008, 7390, and 7392. The team is now scheduling the rollout. As soon as the update is available for download, we'll let you know."

And that about says it all. If you're a Telefonica customer, you've been waiting quite a long time - I didn't think there was anyone left that hadn't gotten at least the first update. The post also mentions Omnia users on Orange and Samsung Focus owners that are still missing the update...yikes. I really hope Microsoft has learned what sorts of steps they'll need to take to have a smooth Mango roll-out!

Friday, April 22, 2011

NoDo Fixes Exchange 2003 GAL Lookup

Posted by Nurhisham Hussein in "Windows Phone Software" @ 11:00 AM

GAL lookup has been available in WP7 since the beginning, but only if you were connecting to Exchange Server 2007 or 2010. Exchange 2003 users were out of luck...that is until NoDo. There might be a couple of hoops to go through though - you'll need to delete your exchange account on your phone first, reboot, then set up your account again. Hey, but at least the option's there if you need it.

Thursday, March 3, 2011

WP7 Update Is Back On Track

Posted by Nurhisham Hussein in "Windows Phone News" @ 07:30 PM

"Starting today, we plan to resume rolling out the February update to Samsung phones. Meanwhile, we're continuing to dispatch the update to other Windows Phone models. As has been the case, the software patch is being sent out on a rolling schedule. You'll see a message on your phone when it's available."

Microsoft has apparently found the glitch that affected the update process for certain Samsung models, and are now pushing out the first WP7 update to everybody (eventually). This rollout has obviously not been pain free and MS testing procedures probably not as comprehensive as it should have been, but better now than later when the more important NoDo update comes due this month. If you've got a Samsung, let us know how your update experience went.

Wednesday, February 23, 2011

Microsoft Responds to Windows Phone Update Issues

Posted by Jason Dunn in "Windows Phone Software" @ 09:04 PM

"It's been roughly 48 hours since we hit the send button on our first Windows Phone software update. The rooms around me are buzzing with folks monitoring the rollout, sifting carefully through incoming phone health data (from customers who provide it) and pouring over the anecdotal update reports you've been posting around the web. You've said loud and clear that you want to be kept in the loop. So here's what we've learned so far."

It would have been nice to have seen this shared yesterday morning or evening rather than tonight, but Microsoft has finally responded to the issues that have been reported since Monday morning when the update started trickling out across the world. The post explains that, based on the metrics they've collected so far, 90% of updates have gone smoothly - and of the remaining 10%, nearly half of those failed for two basic reasons: a flaky Internet connection or not enough storage space for the computer to do a backup of the phone. It's mind-boggling that someone would be running a computer with less than what I'd guess is the minimum for backups - 20 GB - but in this age of SSDs, anything is possible. Read more...

Tuesday, February 22, 2011

Windows Phone Update Process Stuck? Try This

Posted by Jason Dunn in "Windows Phone Software" @ 10:00 PM

Courtesy of Microsoft, here's a process you can try if your phone gets stuck applying the update:

1. If backup process is in apparently prolonged state (exceeding the general 30-40 min) with no movement of progress (including stuck at 99/100%)

2. Disconnect the device from the PC

3. Pull the battery

4. Replace battery and power on

5. Device should reboot into the OSKernal

6. We would recommend at this time, not to retry the update, as subsequent attempts will fail similarly. While we continue to investigate the issue, we would ask that you not attempt the update until your device alerts you of another update opportunity, in approximately 3 days’ time.

7. Last resort option if battery pull reset does not work, instruct the user to consult their product documentation on Hard Resting the device to factory default.

If you run into this problem and these steps help, let us know in the comments!

Microsoft Suspends Update?

Posted by Nurhisham Hussein in "Windows Phone News" @ 07:00 PM

"Looks like our initial assessment of the first Windows Phone update was a little rosy for some users, specifically those of Samsung phones (even a few Focus users are having problems). For a handful of unlucky folks, the Windows Phone update is actually "bricking" their phone after Step 6 of the update...from our perspective (here in the States) Microsoft has either yet to or has indeed put a halt to rolling out the update (both my Quantum and HD7 have yet to be flagged for an update, even when force-checked in Zune desktop."

I've done the update and had zero problems, but it appears for some, the update has brought on a whole lot of trouble. The problem appears to be confined to Samsung WP7 owners (and then, only for particular firmware versions), so you might want to hold off until Microsoft issues a fixed update at the end of this week.


Mary-Jo Foley of ZDNet has managed to pry some answers from Microsoft:

"We have identified a technical issue with the Windows Phone update process that impacts a small number of Samsung phones. This software update remains available to customers with the exception of Samsung as we are in the process of temporarily taking down the update for those phones in order to correct the issue as soon as possible."

So the update should still be going through for non-Samsung WP7 phones. You might want to read what else Mary-Jo has to say about it, though I think she's over-reacting a little.

Monday, February 21, 2011

First Windows Phone Update Rolling out Today...But Don't Get Too Excited

Posted by Jason Dunn in "Windows Phone Software" @ 10:15 AM

This was kept a secret almost until it happened, but later today - on a rolling basis world-wide - the first official Windows Phone update is rolling out. The first thing to understand is that this update should be thought of as a test run - the update is upgrading the software on the phone that handles the software update. This update does not have copy and paste, or any other bug fixes that Microsoft is commenting on.

There are some interesting questions around exactly who is going to get the update. At the time I'm writing this (Sunday), no one I've communicated with knows if this update will go out to all Windows Phone 7 devices, or only if it’s a “proper” phone on a “proper” carrier – like an HD7 on T-Mobile. What about me using an AT&T LG Quantum on Rogers in Canada? Rogers doesn’t sell the Quantum, so will I get the update? What about someone using a non-SIM locked phone in a country where Windows Phone 7 hasn’t launched yet? Will they not get the update notification on their phone, but still get the update when they connect their phone to the Zune desktop software?

Lots of questions - and, when you think about it, it's not such a bad idea to get this "non" update rolled out to see how things work and iron out any last minute glitches before the first real update in a couple of weeks.

A couple of things to note:

  • Some people will see the update right away, some won't see it for a few hours - that's the way the process works
  • You'll need to physically connect your phone to your computer with the Zune software - it won't work over WiFi sync
  • As part of the update, a backup of your phone will be capture - expect the process to take more than a few minutes. As in, don't start it if you need to run out the door in five minutes

Because this is the first update for the Windows Phone 7 platform, there are more questions than answers at the moment. Please post a comment if something strange happens for you with the update, and I'm especially curious to hear from those of you out there with phones that aren't on official carrier-partner networks, etc.

UPDATE: Want to see the update in action? Check it out.

Friday, November 5, 2010

An Interview with Andrew Brown About Windows Phone 7 Update

Posted by Jason Dunn in "Windows Phone Articles & Resources" @ 07:00 PM

"Windows Phone 7 launched in Europe last month and is launching in North America next week. You've seen the commercials. You've seen the demos. But have you heard much about the update infrastructure we've put in place for the devices? Probably not. It's isn't as sexy as the glorious AMOLED screens some of these devices have to show off the "Metro" interface. There has however been some discussion on the update process, especially after it became apparent we'll be releasing some features after the devices are already in the field. You've probably heard about Copy/Paste, right?"

If you've already read my article on the new Windows Phone Update process, you'll know most of this, but it's an interesting interview nonetheless. What I didn't realize is that while Microsoft controls the update process, it sounds like the wireless carrier, or the device OEM, can bundle up whatever fixes they want, they hand if off to Microsoft for distribution. Likewise, if Microsoft wants to fix some code with one of their own apps - or the core OS - they put it in the pipeline. Like I said in my original article, this is the update process we've been wanting for, oh, a decade now...

Wednesday, October 20, 2010

Windows Update for Windows Phone: This is What You've Been Waiting For

Posted by Jason Dunn in "Windows Phone Talk" @ 04:53 PM

It's a story I need not go into too many details about: anyone who's owned a PDA or phone running Windows Mobile, from the first Pocket PC to the latest Windows Phone 6.5, knows the horrors of device ROM updates. Whether it's a new ROM image designed to fix bugs and enhance performance, or a whole new OS, as buyers of these devices we've always been at the mercy of the device manufacturer and/or the wireless carriers. Who amongst us hasn't raised a fist in anger at being denied a vital software update that would fix a problem with our device? This is how the entire underground ROM scene was born - out of frustration and desperation.

Or, if you were "lucky" enough to have an update offered for your phone, you'd have the pleasure of re-installing and re-configuring everything on your phone; often a process that would take hours. Microsoft's broken model, combined with OEM/carrier refusal to offer updates likely drove more customers away from buying a second Windows Phone than any other factor. We could only look on with envy as our iPhone-using kin happily docked their phones, got an update, and were using it minutes later.

Well, envy begone! Windows Phone 7 solves this pain point once and for all - witness my interview with Andrew Brown, Program Manager for Windows Phone Update, and be amazed...

WPT: Let's start with the best news I've heard about Windows phone 7: how will device updates work now? What will the update mechanism be?

Brown: Like many other things in Windows Phone 7, we're taking a different approach to updates than we have in the past with Windows Mobile. To start with, we're going to leverage the world-class infrastructure we already have with Microsoft Update today and use that to deliver updates directly to Windows Phone 7 phones - no more worries about figuring out where to go to download an update. We're also making it much easier on our partners (OEMs and Mobile Operators) by establishing a single, consistent update process that they can take advantage of, meaning they don't have to be responsible for their own individual update creation and delivery like they've had to do in the past. So it's really a win for everyone.

We've also built in a notification that pops up right on the phone that tells you when an update is available. When you see that, you connect your phone via USB cable to a computer running the Zune client software. At that point it's literally just one click and the update is downloaded and transferred to the phone, a restore point is created, and the update is installed, all done automatically. Read more...

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