Thursday, September 22, 2005
Palm Sued Over Treo Quality
Posted by Ed Hansberry in "NEWS" @ 03:00 PM
http://www.pcworld.com/news/article/0,aid,122653,00.asp
This wouldn't be of much interest to Pocket PC Thoughts readers except many of us are eagerly anticipating the forthcoming Windows Mobile Treo.
"The plaintiffs claim that phone calls placed by the Treo 600 were indecipherable because of the poor quality of the phone's speakers and choppy delivery of the user's voice, according to the complaint. Gay cited problems with the Treo 650's software, claiming the device crashed up to ten times a day. The plaintiffs believe these problems afflict numerous Treo owners and are attributable to Palm, not the wireless carriers that sell the device, said Ira Rothken, an attorney with Rothken Law Firm and co-lead counsel for the plaintiffs, in an interview Wednesday. Each of the plaintiffs attempted to resolve their issues through Palm's customer support office, but they claim that Palm would replace their Treos with equally defective models, Rothken said."
A phone crashing 10 times a day is unacceptable, but I don't know if it is a problem with the hardware, operating system or a combination. I have heard many Palm users claim that new Palm devices are far less stable than they were in the good old days of OS4 devices. I am definitely interested in a WM Treo for my wife, and she is on the Verizon network, the network rumored to get the device first. Reading this article though is making me think we won't be lining up for a new device but waiting a month or so and monitoring the boards for user experience. :|
This wouldn't be of much interest to Pocket PC Thoughts readers except many of us are eagerly anticipating the forthcoming Windows Mobile Treo.
"The plaintiffs claim that phone calls placed by the Treo 600 were indecipherable because of the poor quality of the phone's speakers and choppy delivery of the user's voice, according to the complaint. Gay cited problems with the Treo 650's software, claiming the device crashed up to ten times a day. The plaintiffs believe these problems afflict numerous Treo owners and are attributable to Palm, not the wireless carriers that sell the device, said Ira Rothken, an attorney with Rothken Law Firm and co-lead counsel for the plaintiffs, in an interview Wednesday. Each of the plaintiffs attempted to resolve their issues through Palm's customer support office, but they claim that Palm would replace their Treos with equally defective models, Rothken said."
A phone crashing 10 times a day is unacceptable, but I don't know if it is a problem with the hardware, operating system or a combination. I have heard many Palm users claim that new Palm devices are far less stable than they were in the good old days of OS4 devices. I am definitely interested in a WM Treo for my wife, and she is on the Verizon network, the network rumored to get the device first. Reading this article though is making me think we won't be lining up for a new device but waiting a month or so and monitoring the boards for user experience. :|
