Monday, March 22, 2004
Petition Against AT&T's T68 Replacement Offer
Posted by Janak Parekh in "SITES & RESOURCES" @ 07:00 AM
Two weeks ago, I posted on the fact that AT&T is offering replacement phones due to the need for dual-band GSM 850/1900-based coverage. Many AT&T customers are upset about subpar replacement offers, especially those who have been offered the Sony Ericsson T226 in replacement for the T68; perhaps most significantly, the T226 lacks Bluetooth. As a result, some customers are petitioning AT&T to offer the T616 instead, which is a more logical upgrade. If you're affected, you might want to check it out and sign the petition.
"This is an open letter to AT&T Wireless, regarding the way they have handled customer complaints about their T68i to T226 “upgrade” offer. The T68i is a Sony-Ericsson phone that AT&T sold to its customers, which never quite worked right on their network. Due to the large number of problems, AT&T and Sony-Ericsson are sending the T68i users a free “upgrade” to a T226 telephone. However, the T226 is missing some very important features that T68i users depend on. AT&T has been inconsistent in their response to customer inquiries about the “upgrade.” Some customers have received a better phone (the T616) for free, while others have been told they’ll have to pay upwards of $100 and renew their contracts for two years in order to get a T616. I’ve written the list of grievances and the letter below to ask AT&T to consider the needs of its T68i customers, and to offer up the T616 with no strings attached as a consideration to those of us who have spent the last year in cellular hell, fighting with dropped calls and poor service."
"This is an open letter to AT&T Wireless, regarding the way they have handled customer complaints about their T68i to T226 “upgrade” offer. The T68i is a Sony-Ericsson phone that AT&T sold to its customers, which never quite worked right on their network. Due to the large number of problems, AT&T and Sony-Ericsson are sending the T68i users a free “upgrade” to a T226 telephone. However, the T226 is missing some very important features that T68i users depend on. AT&T has been inconsistent in their response to customer inquiries about the “upgrade.” Some customers have received a better phone (the T616) for free, while others have been told they’ll have to pay upwards of $100 and renew their contracts for two years in order to get a T616. I’ve written the list of grievances and the letter below to ask AT&T to consider the needs of its T68i customers, and to offer up the T616 with no strings attached as a consideration to those of us who have spent the last year in cellular hell, fighting with dropped calls and poor service."
