Thursday, December 12, 2002
Viewsonic Trying to Get it Right
Posted by Jason Dunn in "THOUGHT" @ 01:15 PM
I have to give credit to Viewsonic for trying very hard to correct the mistake they made by not including the amount of available RAM. Here's the latest update from them on the issue:
"I am e-mailing you to provide an update to our efforts in clarifying the memory capabilities of our Pocket PC V35. We have made changes to our website, marketing collaterals and user documentation to reflect the qualification for the user accessible memory of the V35. Also, we are currently in the process of notifying all sales personnel at our retail and reseller partners of the need to clarify the memory specifications.
However, despite our best efforts to make the changes, a few batches of previously prepared catalogs and print advertising involving the V35 will appear without any qualification on the portion of the 64MB of memory that is available to the user. Specifically, an ad brochure in for CompUSA noting the 64MB figure will run on Sunday, December 15.
Because of the interest you have shown in this issue, I wanted to make you aware of the situation and assure you that there has been no reversal of our commitment to our customers to clarify the V35 memory capabilities in any and all documentation.
We expect no further advertisements without the qualification for memory actually available to the user.
Thank you,
Trevor Bratton
Public Relations Specialist
ViewSonic"
"I am e-mailing you to provide an update to our efforts in clarifying the memory capabilities of our Pocket PC V35. We have made changes to our website, marketing collaterals and user documentation to reflect the qualification for the user accessible memory of the V35. Also, we are currently in the process of notifying all sales personnel at our retail and reseller partners of the need to clarify the memory specifications.
However, despite our best efforts to make the changes, a few batches of previously prepared catalogs and print advertising involving the V35 will appear without any qualification on the portion of the 64MB of memory that is available to the user. Specifically, an ad brochure in for CompUSA noting the 64MB figure will run on Sunday, December 15.
Because of the interest you have shown in this issue, I wanted to make you aware of the situation and assure you that there has been no reversal of our commitment to our customers to clarify the V35 memory capabilities in any and all documentation.
We expect no further advertisements without the qualification for memory actually available to the user.
Thank you,
Trevor Bratton
Public Relations Specialist
ViewSonic"
